Common questions

All treatments at Lumea begin with a quiet consultation — either prior to your first visit, or built into the start of your appointment. We'll only proceed when the plan suits your skin.

Appointments run between 30 and 90 minutes depending on the protocol. We never overlap guests, so the studio is yours for the duration.

Clinical-grade actives chosen for results and tolerability. We don't carry shelves of retail — only what's been earned by performance.

It depends on the treatment and your goals. We document progress visit-to-visit so the plan evolves with your skin.

Please give 24 hours' notice for changes or cancellations. Late notice may incur a fee — we run a single-guest room, so a missed slot is a closed slot.

Yes — digital and printed vouchers in any denomination. Valid for 12 months and redeemable against any treatment or product.